My Dogs Trainer – Terms & Conditions
Last updated: January 2026
These Terms & Conditions apply to all services provided by My Dogs Trainer (“we”, “us”, “our”).
By booking with us, the client (“you”, “your”) confirms acceptance of these Terms.
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1. Services Provided
We offer:
• Residential training programmes
• Obedience and behavioural training
• Handover and follow-up sessions
All services are delivered by qualified trainers operating within professional kennel facilities.
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2. Booking, Payments & Deposits
• Bookings require a non-refundable deposit to secure your space.
• Spaces are limited; a deposit guarantees trainer allocation and kennel reservation.
• Full payment must be made before or on the day of arrival unless agreed otherwise in writing.
• Failure to pay may result in cancellation without refund.
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3. Cancellations
3.1 Client Cancellations
• 14+ days before start date – No additional fees, deposit is non-refundable.
• Within 14 days of start date – 50% of the programme remains payable.
• Within 72 hours, or no-show – Full programme fee remains payable.
3.2 Provider Cancellations
If we must cancel due to unforeseen circumstances, you will be offered either:
• An alternative date, or
• A full refund of any amount paid (excluding completed services or extras)
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4. Kennel Environment Acknowledgement
Our training programmes operate within a professional kennel environment.
By booking, you confirm that:
• You understand your dog will be kenneled throughout their stay.
• You have assessed your dog’s suitability for kennels before booking.
• You accept full responsibility for determining whether your dog can cope in a kennel environment.
If your dog cannot settle
If your dog:
• Refuses to eat
• Shows significant distress
• Cannot adjust to kennels
• Displays anxiety that compromises welfare
…we may request immediate collection.
No refund will be issued in these circumstances, and all fees up to collection remain payable.
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5. Client Responsibility & Accurate Information
You must provide full and honest details regarding your dog, including:
• Behavioural history
• Reactivity or aggression
• Bite history
• Medical needs
• Medication
• Dietary requirements
• Previous training
• Handling risks
Failure to disclose relevant information may result in:
• Early termination of the programme
• No refund issued
• Additional charges for damage, injury, or veterinary care
We reserve the right to refuse or discontinue training if the dog poses a safety risk.
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6. Veterinary Care & Emergencies
If your dog becomes unwell or injured:
• We will seek veterinary attention from our partnered vets or the nearest available practice.
• You agree to cover all veterinary costs.
• We may request early collection if your dog cannot continue safely.
If a dog arrives unwell or with a contagious condition, we may refuse intake and the full fee may remain payable.
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7. Early Termination (Welfare, Behaviour or Owner Factors)
Training may be ended early if:
• The dog’s welfare is compromised
• The dog becomes unsafe to handle
• Severe anxiety prevents progress
• The dog’s behaviour poses a risk to staff or other dogs
• Undisclosed behavioural issues emerge
• The dog cannot settle in kennels
• You fail to follow instructions relating to welfare or safety
Fees already incurred remain payable and no refund is guaranteed.
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8. Training Expectations & Owner Commitment
You acknowledge that:
• No trainer can guarantee specific behavioural outcomes.
• Every dog learns at a different pace.
• Long-term results depend on your consistency after the programme.
• Regression may occur if training is not maintained.
• Some behaviours require long-term or ongoing work.
You agree to follow all handover guidance, instructions, and training plans provided.
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9. Handover & Follow-Up Sessions
• Handover sessions must be attended at the scheduled time.
• If missed or cancelled, the session may be forfeited.
• We will attempt one reschedule where possible.
• Follow-up sessions must be used within the agreed time period; expired sessions cannot be refunded or exchanged.
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10. Boarding & Daily Care
During your dog’s stay:
• Dogs are kept in individual kennels
• They receive daily exercise, toilet breaks, and enrichment
• Kennels are cleaned and disinfected regularly
• Dogs must arrive with their own food to avoid stomach upset
We are not responsible for:
• Wear and tear to personal items (blankets, toys, leads)
• Loss or destruction caused by your dog
• Weight gain/loss if linked to stress, feeding changes, or behavioural factors
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My Dogs Trainer are not liable for any boarding & daily care as this is provided by a separate business as a partnership. If you are unhappy with the boarding and care you must contact My Dogs Trainer to provide suitable alternative.
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11. Owner Availability & Collection
You must remain contactable throughout your dog’s stay.
You agree to:
• Collect your dog immediately if requested on welfare or safety grounds
• Pay any outstanding fees on collection
Failure to collect your dog promptly may incur additional boarding fees.
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12. Photography & Media
By default, you consent to:
• Photos and videos of your dog being taken during training
• Their use in updates, reports, and social media
• Their use in marketing, unless you request otherwise in writing
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13. Complaints Procedure
If you are unhappy with any aspect of the service, you must:
1. Contact us within 5 working days of the issue arising
2. Allow us reasonable time to investigate
3. Provide any information requested
Refunds will not be considered unless this process is followed.
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14. Refunds
All refunds are subject to the Refund Policy, which forms part of these Terms & Conditions.
Refunds will not be issued when:
• A dog cannot cope in kennels
• Behaviour differs from expectations
• Training requires longer than the chosen programme
• Owners do not maintain training at home
• Undisclosed behavioural issues emerge
• Handover/follow-up sessions are missed
• Training is ended for welfare or safety reasons
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For boarding and kennelling fees
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15. Chargebacks & Disputes
You agree not to initiate a chargeback without:
• Contacting us first
• Following the complaints process
• Allowing us to provide evidence to resolve the matter
We reserve the right to recover:
• Administrative fees
• Legal costs
• Payment processor charges
…incurred due to false or unwarranted chargebacks.
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16. Liability
We are not liable for:
• Injury caused by pre-existing behaviours
• Illness arising from undisclosed medical conditions
• Vet bills
• Damage or loss of personal items
• Behaviour regression once the dog returns home
• Injuries caused by your dog to staff or other dogs
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Day to day feeding and boarding duties as this is provided by the Boarding facility directly
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17. Acceptance of Terms
By paying a deposit, making a booking, or attending training, you confirm that:
• You have read and accepted these Terms & Conditions
• You understand and accept the kennel environment
• You have read and accepted the Refund Policy
• You accept responsibility for your dog’s behaviour, welfare, and suitability for training